At Pearline, we want you to adore every piece you purchase. If something isn’t right, we’re here to help.
Return Eligibility
- Returns accepted within 7 days of delivery.
- Item must be unused, unworn, and in its original packaging.
- Proof of purchase is required (order number/invoice).
Non-Returnable Items
- Earrings (for hygiene reasons)
- Customized or personalized jewellery
- Final sale items
- Gift cards
Refund Process
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
Pearline offers exchanges for defective or damaged items.
Contact us within 48 hours of receiving your order.
Damaged or Wrong Items
If you receive a defective, damaged, or incorrect item, email us at sabafaheeem2002@gmail.com with photos within 48 hours for quick assistance.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.